Patient Support and Financial Resources
Quality Improvement Organization
Quality Improvement Organizations receive and investigate patient grievances relating to quality of care generally (e.g., complaints regarding physicians, hospitals, or outpatient facilities other than dialysis facilities). They usually attempt to mediate any disputes brought to their attention. They also engage in quality improvement activities unrelated to patient complaints. Quality Improvement Organizations operate under contracts with the federal Medicare agency.
State Health Insurance Assistance Program
State Health Insurance Assistance Programs offer one-on-one counseling and assistance to people with Medicare and their families regarding eligibility and coverage. State Health Insurance Assistance Programs operate under contracts with the federal Medicare agency.
ESRD Networks receive and investigate patient grievances relating to dialysis care. They usually attempt to mediate any disputes brought to their attention. They also engage in quality improvement activities unrelated to patient complaints. ESRD Networks operate under contracts with the federal Medicare agency.
909 Aviation Parkway, Suite 300
Morrisville, NC 27560
Direct: (919) 463-4512
Main: (919) 463-4500
Toll Free: 1-800-524-7139
State Run Programs
North Carolina Dept of Medical Assistance
- Adult Programs: Insurance program for low-income individuals, seniors, blind, disabled, and families who cannot afford health care costs.
- Programs for Children: North Carolina Health Choice (NCHC) for Children is a free or reduced price comprehensive health care program for children.
Organ Donor Registry
Organ donation can save as many eight lives through transplantation. There are nearly 100,000 kidney patients on the transplant list with only 10,000 donors. This disparity leads to an average wait time of 3-5 years to receive a transplant. To learn more about joining the registry, please visit the resources listed below.
North Carolina offers Medigap Insurance for dialysis patients under 65.
Health Reform Status
- Exchange: North Carolina will run its health insurance exchange in partnership with the federal government.
- Medicaid: It is not known at this time whether the state will expand Medicaid eligibility.