Because Dialysis Patient Citizens is a nationwide organization, we focus on issues affecting the majority of patients and do not deal with individual patient grievances.

We do, however, think it's important that your individual grievances are addressed. In general, we have found that individual patient grievances can be handled in the following manner:

• Ask your center for a copy of its Patient Grievance Procedure
• Discuss your grievance with your center's Facility Manager and/or Medical Director
• If you do not feel that your issue is being resolved, or you fear retaliation, contact your local ESRD Network (usually listed on the Patient Grievance Procedure or visit http://www.esrdnetworks.org/)

As a patient, you have the right to have your grievances handled promptly and courteously. We hope that this information helps you take action to voice your individual concerns.